Prepare
- Find the office that handles your exact issue
- Check the official .gov site for forms and hours
- Have your reference numbers ready
During the contact
- Write down the name of the person and the date
- Ask them to repeat deadlines
- Ask what document proves the step is done
Avoid scams
Official offices do not ask for gift cards or payment by text. When in doubt, hang up and call the number on the official website.